1. Orders and Payments
Q1: How do I place an order for men’s clothing?
A: Browse our men’s apparel collection on the website, select your preferred sizes and styles, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete payment securely.
Q2: What payment methods are accepted?
A: We accept secure online payments including bank transfers, credit/debit cards, and supported digital payment platforms.
Q3: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before shipment. Once shipped, any returns or exchanges must follow our Return and Refund Policy.
2. Shipping and Delivery
Q4: What shipping options are available for men’s clothing?
A: We offer standard and express domestic shipping. Standard shipping usually takes 3–7 business days, while express shipping takes 1–3 business days. International shipping may be available upon request.
Q5: How can I track my order?
A: After your order is shipped, a tracking number will be provided via email. You can use this number to track your package on the courier’s platform.
Q6: Are shipping costs refundable?
A: Shipping costs are non-refundable, except when returns are due to our error, such as sending the wrong item or a defective product.
3. Returns and Exchanges
Q7: What is your return policy for men’s apparel?
A: Items may be returned within 30 days of delivery if they are in original condition with tags and packaging intact. Non-returnable items include customized items, perishable goods, or worn/damaged products.
Q8: How do I request an exchange or refund?
A: Contact our customer service team with your order number and reason for return. We will provide instructions and a Return Authorization (RA) number to process your request.
Q9: How long does it take to receive a refund?
A: Refunds are processed within 5–14 business days after we receive and inspect the returned items. Bank or card processing times may vary.