At Yancheng Yaoyun E‑Commerce Co., Ltd. (“we”, “us”, or “our”), located at East Side of Sheyang County Hede Town Entrepreneurship Park Service Center, we are committed to providing fast, reliable, and transparent shipping services to all our customers. This Shipping Policy outlines the procedures, responsibilities, delivery options, timelines, fees, and terms regarding the shipment of products purchased through our websites, mobile applications, or other sales channels (collectively, the “Services”).

By placing an order with us, you agree to the terms described herein and acknowledge your responsibility to provide accurate information to ensure successful delivery.

1. General Shipping Information

  1. Order Processing Time
    • All orders are processed within 1–3 business days from the date of payment confirmation.
    • Orders placed on weekends or public holidays will be processed on the next business day.
  2. Order Verification
    • We reserve the right to verify billing information, payment, and delivery details before processing any order.
    • Any discrepancies may result in delayed shipment until verification is complete.
  3. Shipping Methods
    • We utilize reliable courier and logistics partners to ensure timely delivery.
    • Available shipping methods include standard shipping, express shipping, and freight services for bulk or oversized items.
    • Shipping options will be displayed at checkout, along with estimated delivery times.
  4. Shipping Areas
    • We ship primarily within China.
    • International shipping may be available upon request; additional fees, customs, import duties, and taxes may apply.
    • Customers are responsible for all applicable international fees.

2. Shipping Fees

  1. Domestic Shipping Charges
    • Shipping fees are calculated based on weight, dimensions, and delivery destination.
    • The final shipping cost will be displayed during checkout.
  2. Free Shipping Promotions
    • Free shipping may be offered for orders exceeding a minimum purchase amount, as specified on our website.
    • Free shipping promotions may exclude certain products, oversized items, or remote areas.
  3. Express Shipping Charges
    • Express shipping incurs additional fees.
    • Fees and availability vary based on the courier and delivery location.
  4. International Shipping Costs
    • For orders shipped outside China, customers are responsible for customs duties, import taxes, and handling fees.
    • Shipping rates are determined based on the destination country, package weight, and dimensions.

3. Delivery Time Estimates

  1. Domestic Orders
    • Standard shipping: 3–7 business days
    • Express shipping: 1–3 business days
    • Delivery times may vary due to regional factors, holidays, or courier delays.
  2. International Orders
    • Shipping time varies depending on the destination country and customs clearance.
    • Estimated delivery: 7–21 business days for most countries.
    • Customs delays, local holidays, and other unforeseen circumstances may extend delivery time.
  3. Tracking Information
    • Once your order is shipped, we will provide a tracking number via email or your account dashboard.
    • Customers can monitor their shipments directly through the courier’s tracking system.

4. Order Confirmation and Shipment Notifications

  1. Order Confirmation
    • Upon placing an order, you will receive an order confirmation email with the order details.
    • Please verify that all information, including delivery address, contact number, and product details, is correct.
  2. Shipment Notification
    • After processing and shipping, a shipment notification email will be sent.
    • The email includes:
      • Courier name
      • Tracking number
      • Estimated delivery date
  3. Customer Responsibilities
    • Ensure that your delivery address and contact information are accurate.
    • Failure to provide correct information may result in delayed or failed delivery, and additional fees may apply.

5. Delivery Issues

  1. Lost or Damaged Shipments
    • If your shipment is lost or damaged during transit, please contact us immediately.
    • We may require photographic evidence of damaged items or packaging.
    • We will work with the courier to resolve the issue and may provide a replacement or refund, depending on the circumstances.
  2. Failed Delivery Attempts
    • Couriers may attempt delivery once or twice.
    • If delivery fails due to incorrect address, refusal, or absence, customers may be responsible for reshipping fees.
  3. Delivery Delays
    • Delays may occur due to weather conditions, customs inspections, public holidays, or high demand periods.
    • We are not liable for delays outside our control but will assist in tracking and resolving delivery issues.

6. Packaging and Handling

  1. Product Packaging
    • All items are carefully packaged to ensure safe transit.
    • Packaging may include boxes, protective materials, and internal padding.
  2. Environmental Considerations
    • We strive to use eco-friendly and recyclable packaging whenever possible.
    • Customers are encouraged to recycle packaging materials after receipt.
  3. Handling Fees
    • Handling fees may apply for oversized, heavy, or fragile items.
    • These fees are calculated based on the product and shipping method and are included in the shipping cost.

7. Shipping Restrictions

  1. Prohibited Items
    • Certain items may be restricted or prohibited from shipment due to local regulations.
    • Customers are responsible for verifying the legality of items in their destination country.
  2. Address Limitations
    • We may not ship to PO boxes, military addresses, or remote areas unless courier services support it.
    • Additional fees may apply for remote or difficult-to-reach areas.

8. International Shipping and Customs

  1. Customs Declarations
    • All international shipments are subject to customs inspection.
    • Customers must provide accurate customs information to avoid delays or penalties.
  2. Import Duties and Taxes
    • All duties, import taxes, and fees are the responsibility of the customer.
    • These charges are not included in the item price or shipping cost.
  3. Customs Delays
    • We are not responsible for delays, confiscation, or taxes imposed by foreign customs authorities.
    • Customers are encouraged to check local import regulations before placing an order.

9. Tracking and Order Updates

  • Customers will receive tracking information for every shipment.
  • Tracking updates may take 24–48 hours to appear in the courier’s system after shipment.
  • We recommend monitoring shipments regularly and contacting customer service for assistance.

10. Shipping Changes and Cancellations

  1. Address Changes
    • Customers must notify us immediately if delivery address changes are required before shipment.
    • After shipment, address changes may incur additional fees or delays.
  2. Order Cancellations
    • Orders may be canceled before processing and shipment.
    • Once the order is shipped, the return process must be followed according to our Return and Refund Policy.
  3. Partial Shipments
    • For orders containing multiple items, partial shipments may occur.
    • Shipping costs will be calculated accordingly.

11. Customer Responsibilities

To ensure timely and successful delivery, customers must:

  • Provide accurate delivery information, including phone number and postal code.
  • Be available to receive the shipment during delivery hours.
  • Inspect items upon receipt and report any damage or discrepancies immediately.
  • Understand and accept customs, import duties, and taxes for international orders.

Failure to comply may result in delivery delays, additional charges, or shipment refusal.

12. Limitations of Liability

  • Our liability is limited to the replacement of items or refund of purchase price.
  • We are not responsible for indirect, incidental, or consequential damages due to shipping delays, lost shipments, or customs inspections.
  • Insurance for shipments is available upon request at the customer’s expense.

13. Modifications to Shipping Policy

  • We may update this Shipping Policy to reflect changes in shipping methods, fees, carriers, or legal requirements.
  • The latest policy will be posted on our website with an updated effective date.
  • Continued use of the Services constitutes acceptance of any updated policy.

14. Contact Information

For questions, concerns, or assistance regarding shipping:

Company Name: Yancheng Yaoyun E‑Commerce Co., Ltd.
Address: East Side of Sheyang County Hede Town Entrepreneurship Park Service Center

Our customer service team is available to assist with shipment tracking, delivery issues, international shipping inquiries, and general questions about shipping procedures.

15. Additional Notes

  • Customers are encouraged to review delivery times and shipping options before completing a purchase.
  • We aim to provide safe, timely, and cost-effective shipping services to all regions.
  • All shipments are subject to terms, conditions, and applicable laws of the destination location.
  • Customers are responsible for cooperation with couriers, including signing for deliveries and providing necessary information.